Empire Today tries to sell products that are better for the environment by being environmentally responsible. So they took whatever precautions I would have expected annd I was happy about that. All of Empire Today’s consultations take place in your home, which lets you find the samples that best match the decor in your home under your own lighting. Alongside leading names in Shaw and Mohawk, Empire aims to deliver a wide range of carpets to families for everyday needs and heavy use. When he wrote the receipt from Empire, he had written down the balance that was due. We just didn't have enough money to do it. Carpet, now three years old looks wonderful after cleaning but anyone with dogs knows what those muddy paws and oils can do. But other than that, their salespeople and the crew that came out were fantastic. We could have had it installed the next week, but we are remodeling and I wanted to coordinate with construction, so we scheduled further out. He would have brought us several but we told him ahead of time that we were going with light gray walls and white ceilings, and we already had the white kitchen in blackish gray granite, so he kinda knew the color scheme and he was good about it. If you roll a chair that has rollers on it or if you sweep, it's interesting. See reviews, photos, directions, phone numbers and more for Empire Carpet locations in Everett, WA. We recommend Empire Today for homeowners and businesses who prefer to save on shopping time and see what flooring looks like in their space before purchasing. I had to call my plumber in because I didn’t wanna call them back because I knew they weren’t plumbers. Copyright © 2020 Flooringclarity.com All Rights Reserved. People were very happy with Empire, which was probably the main reason we chose them. Where NOT to buy new Carpet and how to avoid common consumer carpet buying mistakes. We like the color and we chose that. We were on the phone with their boss before they left because it wasn’t sealed. Empire states that they do not list prices on their website as each home’s needs will be slightly different. We went with the Hickory Hardwood. At present, HOME Fresh is the only Empire brand that stands out from simple carpet styles and choices. It’s much easier to take care of. Get a quote Call customer care. I took a picture of that and I took a picture of the floor that was beside it on their picture. They were well-qualified and did well. I talked with quite a few people that have recently had carpet installed in their home. It was the same basic color, just a little bit redder or darker than the Hickory. Best For: Homes in need of simple, straightforward carpeting. He had been here for about a hour or so, and had talked English to me the entire time. On Thursday 11/19/2020 the install of vinyl was done but everyone was confused because they had a lot of excess materials. They went over to tighten the other one and that one began to leak a little. I didn't understand what he was saying. We've located your account and will be in touch with you soon. They were scheduled to come today between 8 and 4. A free inside look at company reviews and salaries posted anonymously by employees. The crew started laying it and they had four light pieces together and then a dark piece, and it just didn't look right. They were very professional and did everything. After about 15 minutes on hold, that issue was solved. However, for more accurate budgeting, we always recommend you call their sales team directly. I was worried the trim was gonna be all marked up. I just want Empire to get this straightened up. I even sent the salesman a couple of pictures. I hope and pray the quality is all it is cracked up to be. We took for granted that every piece of what the rep brought us was gonna look that way. 2 stars 16. But in actuality, what we were gonna buy would've been a couple thousand less than what we put in this. EmpireToday has a consumer rating of 1.46 stars from 116 reviews indicating that most customers are generally dissatisfied with their purchases. After signing the contract today, May 16th, 2020, I went over some figures and contract information, and I was dissatisfied with the total price and some details. I said her I understood all of that. But I didn't realize this was going to do that. It was quality, both as far as pad and carpet, but it would've actually been a couple thousand dollars less. ConsumerAffairs is not a government agency. With this in mind, we have researched some general figures that you can expect from Empire Flooring when you call. I wanted it in the whole house including the bathroom. Unsubscribe at any time. I was satisfied with my carpet until we saw a worn spot down to the matting. When you combine that with the fact that I have been calling customer service for over a week & still have not gotten to talk to someone to resolve this issue I am convinced that I made a mistake choosing Empire for my flooring needs. We wanted it to look nice. I thought that what he did next was very rude. It gives you a good feel and it's not abrasive like some. At any rate, we did get it worked out because I did talk with the young lady and I explained to her what we had gone through with the initial salesman and what I was expected to pay. I keep being told that someone will call me back but I am still waiting. We can't change it. We told her that was not the case and asked how that was possible since she had a note we selected 'Astonish' pattern carpet. This carpet range is developed to neutralize odors, and, as mentioned, to help people breathe easily from day to day. My sister had done some carpeting at her home in Indiana, and I thought it was fantastic in the price she had paid. All Rights Reserved. We'll be in touch with you soon to learn more. Purchased & scheduled install of LVP for both of my bathrooms & a hallway. I reached out to Empire as they installed my wall to wall carpeting eight years ago in two bedrooms, hallway and tv room. They were young and I was worried about that but there was enough of them so that my little dog and I could get back in. I got all of their reviews and opinions. He explained what had actually happened so it made sense and we're moving on. I contacted Empire in the first place because it advertised next day service for carpet that is available. Its location on this page may change next time you visit. Call 877-799-9131 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. I am happy to write a different review if and when we receive our carpet. My wife said we wanted some kind of a planking. Carpet tiles are generally recommended for commercial use as there is little call for comfort. I like Empire's product and the service was great. We are experts in floor installation, cleaning, refurnishing, repairs, and so forth. The only thing is, they’re not plumbers. Thick, twisted fibers in this collection help to make it a popular choice for busy households, and there are plenty of different styles. I could send him another one, but I guess he knows that we got what we asked for. Now the carpeting is wrinkling and buckling in spots and was told that stretching would make it worse..not what I wanted to hear. This was a 1985 manufactured home that sits on a slab. Due to searching for a small leak, we had to remove a small section of the vinyl plank. Maggie, we sincerely apologize for your experience and are currently reviewing your concerns. Carpet and Flooring Reviews - Empire Today. We completely changed it all up into light gray walls and charcoal beams, and then we also had the new white kitchen and the flooring. Most helpful. We put 7,300 and some dollars in this. He said that we had to put something else in there. The fact that he showed us a sample and we walked on it and so forth and felt it. The Empire Flooring installers came a few days later and wasted no time installing the floor. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Call 877-799-9131 for Carpet, Laminate, Hardwood, Vinyl, or Tile flooring. We contacted them through their website for an estimate on laminate flooring for the first floor of our home (approx. I had to live in a hotel for most of a year due to the above problems. Finally, after a couple more times of coming back, they took some kind of a gray pencil and colored the ends of them and it made it look a little bit better, but we still have some that weren't all the way completed. Empire Flooring Reviews: Carpet, Hardwood, Tile, and More Whether you are a new homeowner or a seasoned pro, figuring out the flooring that will work best for you home takes a lot of time and consideration. SHOW RATING DISTRIBUTION. We lost over $55, 000 and we are low income retirees! See reviews, photos, directions, phone numbers and more for Empire Carpet locations in Akron, OH. Even the salesman was courteous, kind and was good. That was when I got upset. I felt like I was being pushed to finance the entire amount, and I kept telling the young lady that was not what I wanna do. When I called the bank, the rep said that Empire hasn’t gotten a hold of them. The fact that Empire at least allowed us to purchase it and pay for it over the year with no interest, then I made the choice to do that just so we didn't have to spend all the money at one time. Empire Carpet® provides services to residential and business customers with a wide selection of products suitable for homes, small businesses, organizations and commercial applications. Financing options are also available. I’m glad I tried the washer the night before the plumber come or I wouldn’t have known that and I had to call him back. The gentleman who came in to do the work was Hispanic, and there's nothing wrong with that. Write a review. It wasn't long enough to walk on, but you stood on it, then made a decision. They were kind, courteous and helpful and did what they needed to do at that point. You're used to seeing light brown walls and paneling looking stuff. Copyright © 2020 Consumers Unified LLC. Empire Today is a long-running US carpet brand. Empire Today brings the shopping experience to you with its in-home consultations and professional flooring specialists. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. What is the Best Flooring Options for Bathroom – Tile, Vinyl or Laminate? While an in-home consultation is required to get an estimate of Empire Today’s products and services, the company does offer regular discounts, coupons and promotions on its website. We did a wood plank that's waterproof that has a cushion back on it. It looks just like my Hickory. Decorative Ceiling Tiles Reviews and Costs, Armstrong Ceiling Tiles Reviews and Cost 2020, Metal Ceiling Tiles Reviews and Cost 2020, Faux Tin Ceiling Tiles Reviews and Cost 2020, Acoustical Ceiling Tiles Reviews and Cost 2020, PVC, Vinyl, and Plastic Ceiling Tiles Review and Cost 2020. Empire uses artificial loop and turf to build carpets, which can be used indoors and outdoors. I received a phone call at 7:30 a.m to tell me the technician would be there in 10 minutes. We had a problem part way through the installation. I told him I wanted to put a certain amount down. Enjoy reading our tips and recommendations. Satisfaction Rating: Very Unsatisfied, 1 out of 5. Review: "Awful customer service". So, they showed me the vinyl plank and it looked like my Hickory but I have a picture that I took of his board, and he showed me a little square that he has on the board. I wanted to share our recent in-home estimate experience from Empire Today. Salesman was very friendly & assured me that I would have a quality, speedy install. Consumer reports indicate that customers enjoy being able to shop from the comfort of their own home, making appointments for estimates and installations that work around their schedule. However, Empire’s collection of pattern flooring is surprisingly durable and easy to maintain. Just every step you take shows. She never provided the managers contact or had them call us and never addressed the refund. It's a good flooring and we like it. The installation team was wonderful. That means you will be able to purchase carpets based more on their style and form, and less on their marketing. We had hardwood installed in my living room and hallway. Everything looked shiny. So I told him that I needed to understand what he was saying. Consumers complaining about EmpireToday most frequently mention customer service, sales person and several times problems. I was worried about how many days it might take them and what problems they might run into. The Hickory laminate was my pick before the man ever showed up and even after he showed the other ones, I said that I liked my Hickory. I called Empire to purchase the replacement vinyl planks. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Literally, we have in a lower room does n't do the at... 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