Regional IT Support Specialist Resume Examples & Samples. Sample resumes for this position indicate skills like managing hardware such as patch panels, switches, and cabling; deploying workstations and training end users with programs; and working in conjunction with the help desk team to resolve issues as they occur. Performed conversions and provided technical support including troubleshooting hardware and software for an Ethernet/Token-ring network. Provided business-clients with efficient support - Responded to phone calls, emails, and in-person requests. This allowed CUL to allocate funds of the operation budget to other areas. Provided helpdesk support for multi-property hotel resort environment, including property tours and service calls. I'm looking forward to returning to the workforce full time after a break to raise my son. Installed, supported and troubleshoot PC equipment, servers and related systems. No matter what you want to make sure the resume captures exactly what you can bring to the table, so let's hop to it. Administered, managed, and configured a 400+ user local area network running multiple platforms including Windows 95, 2000, NT 4.0, AS/400, SCO UNIX 5.0, Micros 9700 and Lucent/Avaya phone system. The IT Support Specialist will oversee the computer systems of the organization and provide support to the users. Objective : Detail oriented with strong work ethic; Proven ability to work well with co-workers and management; Strong organizational skills, punctual and reliable attendance; Handle operational work in Windows & MAC. Responded to client service needs via multiple methods of contact. Processes and completes all daily accounting transactions. Events (ie Essex Music Festival). ... Harrisburg, Penn. Take a look at our client service specialist resume sample for an example, or give our resume builder a try to select an attractive, eye-catching resume format that provides excellent framing for your qualifications, no writing needed. Troubleshoot and/or find solutions to applications issues throughout the company. Knowledgeably resolved customer problems and supervised Desktop Support problem ticket queues. Try Now! Capable of working with little to no supervision independently or in a collaborative, team environment. Provide first-level technical support to small-mid size level business clients. Administrated DHCP, DNS, and NFS services in Linux. Provide technical assistance to computer system end users. Oversee all IT duties for company; maintain and operate a small business network in three locations across two states. Experienced Client Support Specialist with the technical and interpersonal skill for assisting clients and customers with their computer issues. Recover computer crashes, blue screens and boot problems in Windows with no loss of data. Responded to customers with a high degree of urgency to their needs and requests. Provided daily support to ensure company staff had necessary tools to perform tasks efficiently. Find and customize career-winning Client Support Specialist resume samples and accelerate your job search. Issues also included Active Directory and MS Exchange user setup and maintenance. Deploy Laptop, Desktop, Mac Book and iPhone to new hire and existing employees as per their requirements. Skills : 802.1x, CISCO Switches And Routers, Network Operations, IT Software And Hardware Support, Network, Configuration & Change Management, NCCM, Macola, Remedy, Active Directory. Corrected network connectivity problems and configured BlackBerrys, iPhones, iPads & Androids. Created and developed software solutions for application errors. Administration of email and network accounts. Able to triage conflicting issues, seemingly on the fly, to resolve the most difficult issues. Document all calls and in-person situations in Cherwell Service Management with results. Skillfully utilized Citrix to administer Remote Security Access tokens and deployed desktop software, applications, upgrades, patches & service packs. Build customer relationships by coordinating with customers to plan operational work. Worked with Dell to provide all desktop hardware support. Acted as the Point-of-Contact for the barcode system and equipment. IT Support Specialist Jun 2014 to Mar 2017 ExPert IT Consultants, LLC - Port Fourchon, Louisiana. Responsible for software maintenance and support for staff of 40. Installation, Configuration, and administration of Red Hat Enterprise 5/6 using kickStart. Excellent ability to service clients and communicate effectively verbally and written. Acted as first point of contact for all major technical issues, including power outages, system failure and disaster recovery. Objective : Planning to keep for a long time, but at the same time looking for a permanent weekend job, where I can better my self in a personal and professional manner. Maintained asset and inventory control in Provisioning Center, supplying all 9 properties with requested hardware. Documented and tracked inventory and software distribution. 50.07% of resumes with IT Support Specialist … Managed system updates and scanning for PCI compliance, Supported 25 users across all departments, configured and maintained PCs and servers for all users, Responsible for creating email and domain user access accounts for new users, Created documentation used for training and troubleshooting. Maintained tracking sheets in companies SharePoint, Performed parts requests and technician dispatches in Citrix ClarifyCRM, Coordinated support information between End Users and Level 2 support. Successfully acquired critical IT and satellite communications assets from regional office to support command and control operations. Handled all IT-related issues in corporate office in Fredericksburg, VA. Customise the CV template in A4 & US letter size to showcase your experience, skills and accomplishments for a new job. Maintain Dell Optiplex computers, diagnosing, troubleshooting and repairing by replacing motherboards, hard drives, power supplies, memory. Document all procedures carried out: installation, configuration, testing and troubleshooting of desktop solutions. Standardized and documented the IT operations infrastructure. Server Rack up and setup in IT server rooms. Maintained and troubleshot Operating Systems including Windows XP Windows 7 and MAC OS X in a domain environment. There are plenty of opportunities to land a Client Service Specialist job position, but it won’t just be handed to you. Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. Order Printer cartridges and make sure they are available at all times. Worked closely and effectively with vendors to replace/repair defective hardware and software. Routinely advised Executives and Directors of the Board on improving the IT infrastructure for all bank locations in Texas. Collaborated with company staff to optimize working environment and customer service. This included first call resolution and remote support and senior management escalation. Maintain constant communication with customers to inform them of issues and escalate them as needed to management. Updated network systems to support confidential company operations. Ensured necessary documentation is obtained and properly authorized for such requests. I am very motivated and have an extensive range of knowledge and skills in the IT and Operations field. … Negotiated best pricing for hardware and software quotes and procurement. Documented emergency recovery plan for network. Maintain and configure intra network functionality for school campuses. Developed and submitted Knowledge Base articles for peer review and company use. Issues also included Active Directory and MS Exchange user setup and maintenance. Skilled in providing Customer and End-User Help Desk Support. Installed new cordless phones in all guest rooms. Performed CUL's first comprehensive IT Inventory via an asset management tracking tool. Escalated issues as needed and maintained communication with customer and Technical teams. Installed new network software and performed compatibility tests. Responded to Support tickets routed to Local group by centralized helpdesk. Instructed and trained end-users regarding computer literacy. Performed maintenance and support of personal computers, software and peripheral equipment, identifying problems and providing appropriate solutions. Created Linux virtual machines using VMware vCenter Server. Established redeployment and refresh of desktop and laptop computers nationwide, saving labor and licensing costs for Microsoft software. Application & Web Servers: Apache Http And Tomcat. Build, configure, and implement all company-owned IT assets. Participated as a member of the bank's incident response team in the event of a technology emergency or breach in confidential information. Directed the purchasing of all computers and computer-related equipment and provided asset management for computer equipment. Critical participant in inventory management & recovery and provided technical support for Help Desk staff. Participated in the consolidation and physical move of the production data center. Performed periodic backups and maintenance of key systems. Cleaned up Active Directory and Group Policies. Has extensive background in selling and supporting hardware, software, appliances, electronics and more, operating both on- and off-site as needed. Trained and coached new team members to facilitate continuous process improvement of project team performance. The job description and duties listed on the IT Support Specialist Resume include the following – offering assistance to computer system users with regards to issues in hardware, software or networks; assisting external users through phone or mail, maintaining and upgrading systems, conducting research and providing cost analysis data; overseeing the organizations’ data, client information and internal information. Creating new hardware purchases invoice, receiving computer equipment and maintain records. Troubleshoot various hardware and software problems; provided updates to software. 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